An accessible chat
This project was made at Platform24 during parts of 2023 & 2024.
Platform24 is a leading digital healthcare B2B company in Stockholm. Platform24 specialises in providing innovative, white-label solutions for healthcare providers, enabling them to deliver tailored digital healthcare experiences to patients. The platform enhance patient outcomes, and support efficient workflows across diverse healthcare tools & organisations.
As a digital service you have to comply with the Accessibility to Digital Public Service Act (2018:1937), known accessibility issues, and how you can report any issues to us so that you can address them.
We continuously worked to improve accessibility in accordance with the WCAG framework. And to base off that work continuous testing and auditing with specific tools is required.
In an iterative process we worked as a team to address the findings. Providing solutions and annotating them correctly to ensure a good developpement process.
To verify the effectiveness of our designs, we conducted regular usability testing that includes people with physical and cognitive challenges. We collaborated with organizations like Riksorganisationen Unga Synskadade and Nationellt Kunskapscenter för Dövblindfrågor, who assist in conducting comprehensive usability tests with real users.
Quote from Bewar who is visually impaired on the overall usage of the app:
“I think it was accessible, easy to go around and press and tick and continue. I wasn't hindered by anything that required help to be able to continue. One can handle it perfectly.”